Payment & Shipping
Payment: The sales tax and other price components are included in the prices quoted. Standard shipping costs are included in the displayed price. Additional costs may apply for special or express deliveries. The following payment options are available:
- Kreditkarte (Visa, Mastercard)
Processing time: The time we need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times: Germany: 1-2 business days, Europe: 3-7 business days, Worldwide: 7-14 business days. We'll do our best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes: International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to DMTC Germany/MAY-TIE nor are they set by DMTC Germany/MAY-TIE rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
We do not refund for lost packages. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
Returns & Exchanges: We accept returns and exchanges. Contact us within: 14 days of delivery. Dispatch items back within: 21 days of delivery. We don't accept cancellations. But please contact us if you have any problems with your order.
The following items can't be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders
Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.