Right of withdrawal
Consumers' right of withdrawal: If you enter into a legal transaction for a purpose that is, for the most part, outside your trade, business or profession and thus order as a consumer in our internet shop, you have a right of withdrawal according to the following conditions:
Right of withdrawal: You have the right to withdraw from this contract within 14 days without stating any reasons. The withdrawal period will expire after 14 days from the day on which you or a third party you nominated and who is not the carrier received the good(s).
In order to exercise your right of withdrawal, you shall inform us (DMTC Germany, Inh. Dominik May, Gerichtsweg 11, 04103 Leipzig, Germany, Email: firstname.lastname@example.org) of your decision to withdraw from the contract by means of an unequivocal declaration (for example, in a letter sent by post or email).
It shall be deemed sufficient for compliance with the withdrawal term, if you dispach the notification of exercising the right of withdrawal before the withdrawal term has expired.
Consequences of withdrawal: When you withdraw from this contract, we are obligated to refund all of the payments that we have received from you, including delivery costs (except additional costs resulting from your decision to use a different delivery method than the cheapest standard method we offer), without any undue delay and within no more than 14 days after receipt of your notification of withdrawal.
For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund.
We may refuse to make the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever is earlier. You are obliged to return the goods without any undue delay and in any event within no more than 14 days after the date on which you notified us of the withdrawal.
The deadline will be upheld provided the goods have been dispatched within 14 days of the notification. You are responsible for return postage costs. You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and more operations of the goods.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr